Customer Satisfaction

Refund & Guarantee Policy

7-Day Money-Back Guarantee • Transparent & Fair for viewiptv.store customers

Our 7-Day Satisfaction Commitment

At ViewIPTV (viewiptv.store), customer satisfaction is our top priority. We stand by the stability and performance of our 4K streaming servers. If you encounter technical issues that our 24/7 support team cannot resolve, we provide a full refund within 7 days of purchase.

1. Refund Eligibility Conditions

You are eligible for a complete refund under the following circumstances:

You purchased an active subscription within the last 7 calendar days.
Your subscription details failed to be delivered within 2 hours of payment confirmation.
Persistent major channel downtime or technical server incompatibility that our support team cannot fix within 24 hours.
Accidental duplicate payments or billing system discrepancies.

2. Situations Not Covered

Refunds will not be granted in cases where:

Your local internet connection speed is insufficient for streaming (minimum 15 Mbps for FHD, 25 Mbps for 4K).
Local ISP filtering or throttling where changing DNS settings or connecting a VPN resolves the problem.
Inability to install third-party player apps on unsupported legacy television hardware.
Subscriptions older than 7 calendar days.

3. Refund Processing Times

Once your refund request is approved by our technical management:

Credit Card / Debit Card: 3 to 7 business days depending on your issuing bank.
PayPal: Instant or within 24 hours.
Cryptocurrency: Sent back to the sender wallet address within 12 hours (minus standard network blockchain gas fees).

4. How to Request a Refund

To initiate a refund, please contact our support team with your order reference or registered email address:

Email: support@viewiptv.store (Subject: Refund Request - [Order Number])

WhatsApp Direct: +44 7934 683184